When you engage with us, we may collect various types of data related to you. Rest assured that we only use your personal data when permitted by law. Here are the most common situations in which we collect and utilize your personal information:
Managing our business relationship
To ensure we maintain a strong connection with you, we may gather specific information about you. This helps us to effectively manage our relationship, we collect the following information:
- Full name and username: We ask for your full name and username to identify you accurately.
- Job title: This will allow us to understand your role within your organization.
Additionally, we collect contact details, including:
- Email address: We request your email address to communicate important updates and information.
- Company name and address: Knowing your company’s details helps us tailor our services to the specific needs.
- Phone number: Having your phone number allows us to reach out to you promptly if needed.
Furthermore, we may also from time to time retain relevant, non-sensitive conversation data that you have shared with us and information you provide as part of your profiles and accounts. This can include details that you choose to share, enhancing our understanding of your preferences and requirements.
We process your information to pursue our legitimate interest in managing our relationship with you. We carefully consider that our interests do not override your interests, fundamental rights and freedoms (as outlined in GDPR, art. 6 (1)(f)).
Handling customer orders
When it comes to handling your orders, we gather certain information to ensure a smooth process and fulfill our contractual obligations. This includes screening orders for potential risks or fraudulent activity.
Here is the information we collect:
- Email address: We require your email address to communicate order updates and important information.
- Company name: Knowing your company’s name helps us accurately process and address your order.
- Billing and shipment addresses: Your billing address ensures proper invoicing, while the shipment address ensures timely delivery.
- Phone number: Having your phone number enables us to contact you if there are any order-related concerns.
- Job title: Your job title provides us with a better understanding of your role within your organization.
- Payment information: We collect payment details to securely process transactions.
We process this information to fulfill the contract we have or are about to enter into with you (as specified in GDPR, art. 6 (1)(b)). It allows us to meet your order requirements effectively. Further, we process your information to safeguard against potential risks or fraud. This is in line with our legitimate interest in maintaining a secure and trustworthy environment for all customers. We carefully evaluate that our legitimate interest does not override your interests, fundamental rights and freedoms (cf. GDPR art. 6 (1)(f)).
Marketing products and services
We gather information about you to effectively market our products and services aiming to provide you with relevant information that may be of your interest. This includes the distribution of newsletters and other marketing communications.
Here is the information we collect:
- Preferences: We collect your preferences regarding the receipt of marketing materials from us as well as your communication preferences in order to personalize our offerings and improve our services.
- Usage Data: We also collect data on how you use our apps, websites, products, and services. This helps us to improve our services.
We process this information to pursue our legitimate interest in managing our relationship with you. We carefully assess that our legitimate interest does not override your interests, fundamental rights and freedoms (cf. GDPR, art. 6 (1)(f)).
In certain cases, we may seek your explicit consent, such as when you opt in to receive newsletters or other marketing communications (cf. GDPR, art. 6 (1)(a)). For further details, please refer to the additional information provided under the “Marketing” section.
Apps, websites and other digital solutions
To enhance your experience and provide personalized services, we utilize the information collected when you use our websites, apps, and other digital solutions. This allows us to tailor your visits and optimize our services.
Here is the information we collect:
- Technical data: We collect technical data, including your IP address, login data, browser type and version, plug-ins, time zone setting, location, and operating system on the devices you use.
- Username and password: Your username and password are collected to ensure secure access to our digital solutions.
- Purchases or orders: If applicable, we may collect information about purchases or orders made by the company you work for.
- Interests, preferences, and feedback: We gather information related to your interests, preferences, and feedback to personalize our offerings and improve our services.
- Usage data: We collect data on how you use our apps, websites, products, and services to gain insights and enhance user experience.
We process this information to pursue our legitimate interest in managing our relationship with you. We carefully assess that our legitimate interest does not override your interests, fundamental rights and freedoms (cf. GDPR, art. 6 (1)(f)).
Physical site visits
When you visit our sites, we collect specific information to ensure physical security and enhance your overall experience.
Here is the information we gather:
- Full name: We ask for your full name to identify you accurately during your visit.
- Company name and address: Knowing your company’s name helps us understand your affiliation and purpose of visiting.
- Allergies and dietary preferences: If you have any allergies or specific dietary requirements, we take note of them to cater to your needs if applicable.
- Job title: Your job title provides us with insights into your professional background, aiding us in providing relevant assistance.
- Relationship with us: We inquire about your relationship with us to understand the nature of your visit.
- CCTV/Video surveillance: To protect assets and operations, we have security cameras installed to prevent, detect or investigate security incidents. Monitoring complies with applicable laws on data privacy and signage.
Additionally, we may collect your car’s license plate. This information is used to facilitate parking arrangements at our facilities, ensuring a smooth experience during your visit.
We process this information to pursue our legitimate interest in identifying who is present at our facilities, understanding the purpose of their visit and protecting our assets and those of our guests. We carefully assess that our legitimate interest does not override your interests, fundamental rights and freedoms (as outlined in art. 6 (1)(f) of the GDPR).
Legal and regulatory obligations
To fulfill our legal or regulatory obligations, we may need to collect certain information about you.
- Full name: We require your full name to accurately identify you in relation to the specific legal or regulatory requirement.
- Username: Your username helps us associate the collected information with your account or profile, if applicable.
- Job title: Your job title provides context regarding your role and responsibilities, which may be relevant to the legal or regulatory obligations.
Additionally, we may collect other necessary information as required by law.
This may be e.g., to ensure compliance with trade sanctions and laws regarding export control. This ensures our compliance with applicable legal or regulatory obligations applicable within EU/EEA (cf. art. 6 (1)(c) or outside EU/EEA (cf. GDPR, art. 6 (1) (f)).
Webinars
When you take part in our webinars, we collect certain information to ensure a smooth execution of the session.
Here is the information we gather:
- Email address: We request your email address to communicate webinar-related updates and important information.
- Company name: Knowing your company’s name helps us understand the audience and tailor our webinar content accordingly.
- Job title: Your job title provides us with insights into your professional background, enabling us to deliver relevant content.
Additionally, we collect information related to your participation and interest in the specific webinar and the corresponding business area. This helps us analyze and improve our webinar offerings.
We process this information to pursue our legitimate interest in understanding the participants of our webinars. We carefully assess that our legitimate interest does not override your interests, fundamental rights and freedoms (cf. GDPR, art. 6 (1)(f)).
Furthermore, the additional information, we collect is processed to fulfill our contractual obligation of providing the webinar to you (cf. GDPR, art. 6 (1)(b)).
Other types of data
In addition to the aforementioned information, we may also collect, use, and share Aggregated Data for various purposes. Aggregated Data refers to statistical or demographic information that is derived from your personal data. However, it does not directly or indirectly reveal your identity and is therefore not considered personal data under the law.
For instance, we may aggregate Usage Data from multiple users to calculate the percentage of people accessing a specific feature on our website. This allows us to analyze trends and improve our services. It is important to note that when Aggregated Data is combined or connected with your personal data in a way that it can directly or indirectly identify you, we treat it as personal data and handle it in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you. This includes sensitive information related to your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic or biometric data. Additionally, we do not gather any details about criminal convictions and offenses.
Consequences of not providing your personal data
When it comes to using your personal data, there are different scenarios to consider. Here are the potential outcomes based on your choices:
- Legal Obligation or Legitimate Interests: If we are required by law or have a legitimate interest in using your personal data, providing it becomes mandatory. Failure to provide the necessary information may prevent us from fulfilling our contractual obligations or providing certain services. For example, you may not be able to receive newsletters, or fully benefit from our offerings.
- Voluntary Data: In cases where providing personal data is voluntary, such as before entering into a contract or consenting to marketing activities, it is your choice whether to share that information. However, declining to provide voluntary data may result in our inability to fulfill the contract or restrict certain services.
- Data Collection from Children: We do not target or engage with children on our platforms, and we do not collect personal data from children.
It is essential to understand that if we have a legal obligation or contractual agreement that necessitates personal data and you fail to provide it upon request, we may not be able to proceed with the contract or provide the requested product or service. We will inform you promptly if such a situation arises.
